Delivery
Delivery Times and Charges
Shop and Accessories
Packaging and handling for shop items are charged per consignment dependant on the weight of the item. This is calculated automatically and added to the order value.
Click & collect is available on all shop accessories, which can be collected within 1 hour of ordering online.
Delivery charges range from £8.50 to £12.50 per consignment dependent on the weight and number of items ordered. This is applicable to UK Mainland Only.
This is with the exception of some items including but not exclusive to chairs and tables which are subject to a £15.00 delivery charge per item ordered. This is due to the length of the parcel being over 1 metre and weight of the parcel resulting in a surcharge from our delivery provider. This £15.00 surcharge is advised under each product description if this is applicable to the item.
The Windbreaks will also incur a £15.00 deliver charge as they will be despatched and delivered direct from the manufacturer.
Wandahome, Knottingley will offer free delivery on orders which are over £200.00 in value.
The surcharge items including but not exclusive to chairs, tables, windbreaks etc. are excluded from this offer and customers will be charged the £15.00 delivery charge of these items accordingly. The Avtex televisions are also excluded from this offer as they will be delivered direct from the manufacturer.
The delivery charges stated above cover delivery to addresses in mainland England and Wales only.
The following charges apply for Scotland.
All Scotland postcodes are excluded from the free delivery offer.
Scotland Zone 1 – All Scotland other than the postcodes listed below = £15.00
Scotland Zone 2 – AB, FK17-21, IV21-28, IV40, IV52-54, IV1-20,IV30-36,IV63,KW10-14,PA34-40,PH15-26,PH30-41,PH49-50,KW1-9 = £20.00
Scotland Zone 3 – HS, ZE, IV41-51,IV55-56, KA27-28, KW15-17, PA20-33, PA41-80, PH42-44 = £30.00
All orders will be processed, packaged and delivered to the customer within 3 working days. If the customer’s email address and telephone number are entered into the system during the order process, the customer will be sent a confirmation email and will also receive tracking information from the carrier.
At Wandahome, Knottingley all products are thoroughly checked and inspected before post and packaging. However, if you are unhappy with an item, please contact Wandahome Knottingley to discuss your concerns. Wandahome, Knottingley will not accept a return if products have been used or damaged and they must be returned within their original packaging.
Wandahome, Knottingley will accept returns and issue a full refund if the product is returned within 14 days of customer receipt. Wandahome, Knottingley will also accept an in store return.
In the event that an order cannot be fulfilled in full or the delivery time cannot be achieved, a representative of Wandahome, Knottingley will inform the customer and a refund will be issued.
Awnings
All main brands of full awnings and porches - Dorema, Bradcot, Isabella, Ventura, Dometic and Telta are free mainland delivery.
Kampa Revo Zips are subject to a £40.00 delivery charge due to the length of the packaging.
See below for charges and delivery services to further destinations for awnings only:
Delivery to UK Mainland Only - £15.00 per consignment, 3 working day service
Awning Delivery Times
If the product is in stock at Wandahome, Knottingley orders will be processed, packed and shipped within 3 working days. An email will be sent to the customer confirming the date of delivery.
If the product is not in stock or is to be delivered direct from one of our suppliers, a member of our team will contact you to confirm the new delivery date. We would expect this to be within 5 to 10 working days of the order date.
In the event an order cannot be fulfilled in full a representative of Wandahome, Knottingley will inform the customer of estimated lead times and possible alternatives. If these are not satisfactory then a refund may be requested.
If you require any further information regarding deliveries of awnings or shop accessories or have any special requests or queries please feel free to get in touch on 01977 633100 or get in touch via email at awningsales@wandahome.co.uk or shopsales@wandahome.co.uk
